Customer care
Returns & Refunds
We stand behind every jar of CÉVYN Organic Body Butter. Because our products are crafted in small batches with raw, nature-derived ingredients, we handle returns with care to preserve quality and safety for every customer.
Return window
You have 5 days from your order date to request a return. The item must be unopened, unused, and in its original packaging with all seals intact.
Final sale items
Opened or used products are final sale and cannot be returned or refunded. This protects the purity and integrity of our organic, small-batch formula.
How to start a return
Submit the return request form below with your order number, product, and reason. Once approved, we will provide a return address and next steps. Return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item.
Refunds
Refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos. We will replace the item or issue a refund at no cost to you.
Wholesale & white label orders
All wholesale and white-label orders are final sale. Bulk containers are produced to order for your business and cannot be returned once production has begun. Custom quotes, production lead times, and volume orders are handled individually.
Questions? Contact us at skins@cevynskincare.com.
Request a return
Complete the form below within 5 days of your order date. We’ll review your request and reply with next steps. Please confirm the item is unopened and in its original packaging.