Customer care
Contact us
Whether you have a question about a ritual, need help with an order, or something didn't arrive the way it should have — tell us. A real person from our family reads every message and replies with care.
Send a message
Share as much detail as you can — including an order number if your message is about a purchase — and we'll take it from there.
Email us directly
skins@cevynskincare.com — we read every message ourselves and reply personally.
Reply time
Our care team responds within 1–2 business days, Monday through Friday.
Where we craft
Antioch, Tennessee — every jar is blended in small batches by our family.
Returns & refunds
Need to send something back? Unopened items can be returned within 5 days of delivery. Start a return request.
Wholesale & white label
Stocking CÉVYN in your shop or spa? See wholesale pricing and submit an application.